User Terms and Conditions

These Terms set out the rules for using Jackpot Cafe. They explain the relationship between us and our customers, how accounts should be used, and the basic procedures for deposits, withdrawals and promotions. By using the site or creating an account you agree to follow these rules; we expect fair play and will take action where terms are breached.

Account responsibilities

Account holders are responsible for keeping login details secure and for all activity on their account. You must provide accurate personal information and update it if details change. We allow one account per person, household or payment method unless otherwise agreed. If you suspect unauthorised access you should contact our support team immediately. We may suspend or close accounts where fraud, chargebacks, multi-accounting or bonus abuse is suspected.

Eligibility requirements

To register you must be at least 18 years old and resident in a jurisdiction where our services are permitted. We carry out identity and age verification checks before processing withdrawals. Accounts belonging to underage or otherwise ineligible players will be closed and funds may be withheld pending verification. Certain countries are restricted; access may be refused or redirected in line with our acceptance policy.

Acceptable platform use

Players must not use the site for any unlawful purpose or attempt to interfere with normal service operation. Prohibited activity includes using automated tools or bots, attempting to manipulate games, creating multiple accounts to gain bonuses, or sharing accounts. We reserve the right to take action - including withholding winnings, closing accounts and cancelling bets - where misuse or suspicious activity is detected.

General bonus and promotion rules

All promotions are subject to specific terms and conditions that must be met before any bonus funds or free-spin winnings can be withdrawn. Promotions may require opt-in and qualifying deposits, and may carry wagering requirements, game contribution rules and maximum bet limits while wagering is in effect. Where a promotion excludes certain deposit methods this will be stated in the offer terms. We may withdraw, change or end promotions at our discretion and will publish relevant details on the promotions page.

Deposits and withdrawals

We accept a range of payment methods such as Visa debit, Mastercard debit, PayPal, Pay by Phone, Apple Pay, Paysafecard and bank transfer. Minimum deposits are typically £10. Withdrawals normally have a minimum of £10 (this can be reduced on request in some cases) and will be processed after account verification and any required checks. We aim to review withdrawal requests promptly; an internal processing period may apply before funds are released. We do not usually charge withdrawal fees, but third-party providers or banks may apply their own charges.

Dispute resolution

If you have a complaint please contact our support team with full details and any supporting evidence. We will investigate and respond as quickly as possible. If we cannot resolve the matter to your satisfaction we will explain the next steps and information on independent dispute avenues that may be available to you.

Updates to terms and conditions

We may amend these Terms from time to time. Material changes will be notified by posting updated terms on the site or by contacting you. Continued use of your account after changes are published constitutes acceptance of the revised Terms. If you do not accept any changes you should stop using the service and close your account in accordance with our account closure process.