Contact Our Support Specialists

Our support team is on hand to help with any questions, account-related issues, verification or KYC queries, technical concerns with games or payments, and general feedback. You can contact the team via email or phone for quick assistance, and we’ll aim to resolve account or withdrawal enquiries promptly. For urgent matters call us or send a message and we’ll guide you through verification, deposits, bonus queries or site navigation. We also handle live-betting queries.

Department	Contact
Customer support	Email: [email protected] - for account, KYC and withdrawal queries (reply within 24 hours)
General enquiries	Email: [email protected] - company enquiries and feedback
Affiliate enquiries	Email: [email protected] - partnership and marketing
Phone	+44 20 7946 0321 - phone support for urgent account issues
Working hours	Mon-Fri, 09:00-18:00

Email Assistance

Email is our preferred contact method for detailed requests, account-related queries or any situation that requires explanation or documents. Please email [email protected] with a clear subject line, your full name and up-to-date contact details. Including the right information up front helps us process your request more quickly and avoids unnecessary delays.

Submit Your Inquiry

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="5" placeholder="Your message (include account ID if relevant)" required style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#ffffff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#666;margin-top:6px;">Please include your player ID for account queries. We aim to reply promptly via the email you provide.</div>

Response Time

Support requests are usually handled promptly. Most enquiries sent by email or phone receive a reply within one business day. Complex cases - such as verification or large withdrawal reviews - can take longer depending on their nature and the checks required. Where a delay is expected we will confirm the reason and provide an estimated timeframe.

Feedback

We’d love to hear from you. If you have feedback, suggestions or ideas on how we can improve the site, please get in touch. All messages are reviewed carefully and feed directly into our product updates and support processes, helping us improve promotions, payments and gameplay. Your input makes a real difference to the experience for everyone.