Data Privacy Policy
This Privacy Policy explains how Jackpot Cafe collects, uses and protects your personal information when you use our website and services. We respect your privacy and are committed to handling your data securely and transparently. The policy describes the types of information we collect, how we use it, who we share it with and the rights you have over your data.
Types of data we collect
We collect information needed to provide and secure your account, to process payments and to meet regulatory requirements. This includes personal data, technical data and transactional data gathered directly from you and automatically during your use of our site.
Personal data
Personal data covers information you provide when registering or verifying your account, such as your name, date of birth, address, email, phone number and identity documents for KYC purposes. We also store payment information required to process deposits and withdrawals, subject to secure handling and vendor restrictions.
Technical data
Technical data includes device and browser information, IP address, device identifiers, operating system, language settings and location data (where permitted). We use this to maintain service security, improve performance and detect fraud or unauthorised access.
Transactional data
Transactional data covers your account activity, deposits, withdrawals, bets, game history, bonus use and communications with customer support. This information helps us manage your account, resolve disputes and comply with anti-money-laundering and responsible gambling obligations.
How we use your information
We use your data to operate your account, process payments, verify identity, prevent fraud, meet legal and regulatory requirements, and provide customer support. We may also use anonymised or aggregated data for business analysis and service improvement. Where applicable, we will use your details for marketing only with your consent and you can opt out at any time.
Data protection practices
We protect personal information using appropriate technical and organisational measures, including encryption, access controls and staff training. Access to personal data is restricted on a need-to-know basis. We retain data only for as long as necessary to fulfil the purposes set out and to meet legal or regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, provide essential site functionality, analyse usage and deliver relevant content. Some cookies are from third-party providers for analytics and advertising. You can manage cookie settings via your browser or through the cookie controls on our site.
Information sharing and third parties
We share personal data with trusted service providers who help us deliver services, such as payment processors, identity verification firms, analytics providers and customer support partners. We may disclose information to regulatory or law enforcement bodies where required, and to fraud-prevention agencies. We do not sell personal data for marketing purposes.
User rights
You have rights over your personal data, including the right to access, correct, restrict processing, request deletion and object to certain uses. You may also withdraw consent for marketing at any time. Some requests may be limited by legal obligations, such as anti-money-laundering rules.
Access, correction and deletion
You can review or update your account details in your account settings or by contacting us at [email protected]. For requests to access, correct or delete data we will ask you to verify your identity before we act. We will respond to requests in line with applicable UK data protection law.
Privacy policy updates
We may update this policy from time to time. Any material changes will be published on our site with the date of the latest revision. Continued use of our services after changes indicates your acceptance of the revised policy.