Jackpot Cafe Responsible Gambling

At Jackpot Cafe we are committed to safer gambling and to helping players keep their play under control. We want every visit to be a responsible one, so we provide clear tools, guidance and access to support to protect player safety and promote controlled play.

Our player protection principles

We prioritise player welfare and fair play. That means offering easy-to-use controls, clear information about risk, and prompt help if play becomes a concern. We monitor account activity and can intervene where there are signs of harm, always aiming to act in a manner that safeguards the player.

Activity-control tools

Tools available in your account

• Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
• Session reminders - receive prompts after set periods of play to help you check your activity.
• Time-outs - take a short break from your account for a chosen period if you need time away.
• Self-exclusion - choose a longer-term block on your account to prevent access for an extended period.
• Reality checks - view recent session time and spend to stay aware of activity levels.

Deposit and loss limits

You can set deposit limits quickly in the cashier or responsible gambling section. Limits can be adjusted down immediately. For increases, a cooling-off period may apply to give you time to consider the change. Loss limits and spending checks are also available to help manage how much you risk over time.

Time limits and account breaks

Short breaks and longer exclusions are available depending on what you need. Use session limits and time-outs for short-term control, or request self-exclusion if you need a longer period away from gambling. If you want assistance with any of these options, contact our support team through your account.

Self-exclusion and account closure

If you decide to self-exclude we will close or restrict your account for the period you choose and provide details on how to return after that time. Self-exclusion can also be arranged through national schemes where available, and we will respect any external exclusion you register with.

Signs of problematic behaviour

• Chasing losses or increasing stakes to recover money
• Skipping other commitments to gamble
• Spending more than you planned or hiding activity
• Feeling anxious or agitated about gambling

Tips for maintaining control

• Set and stick to deposit limits before you play
• Use session reminders and take regular breaks
• Only gamble with money you can afford to lose
• Talk to someone you trust if gambling is causing worry

Professional help and support organisations

If you or someone close to you needs help, please contact a professional support organisation. In Great Britain these include GamStop for national self-exclusion and GambleAware for information and treatment referrals. You can also find support via Samaritans and NHS resources. If you want to discuss options with us first, use the help section in your account and our team will signpost appropriate services.